Frequently Asked Questions
Our commintments
Commitment Nr 1: Pricing policy
oyoboo.com is committed to maintain prices below the regular rates usually* charged on the market for its products (*outside the sales periods).
Commitment Nr 2: Selection policy
oyoboo.com is committed to publish articles rigorously chosen from brands which made a reputable name for themselves in their respective field of activity.
Commitment Nr 3: Transparency
oyoboo.com is commited to issue all information relative to the products available on oyoboo.com.
Commitment Nr 4: Returns
oyoboo.com is commited to accept all products back only if returned within 7 days from the delivery date.
This complies with the code of the comsumption law prevailing a 7 days revocation period for customers to return products intact, unused and in the original packaging and conditioning.
Upon receipt and verification of the package, oyoboo.com will reimburse you for the amount you bought the product for without any additional fees. The initial delivery charges are however not reimbursed.
Commintment Nr 5: Customer service
oyoboo.com is commited to answer all customers requests and to deal with disputes in a timely manner.
You can post your information requests or claims on the dedicated form on oyoboo.com.
Commitment Nr 6: Security
oyoboo.com is commited to adopt a highly secure and protected system for payment transfer via CREDIT MUTUEL, which uses the most recent technologies in performing safe transfer of funds.
Commitment Nr 7: Privacy
oyoboo.com is commited to respect the private sphere of its customers. Any information provided in the subscription form is and will remain confidential. Those data are for internal use only. They only aim at knowing you and serve you better.
In compliance with the law, oyoboo.com is officially registered by the French administrative authority that ensures the respect for the data privacy law (CNIL) as well as by the prosecuting attorney and by the CSA, the regulating authority for audio-visual broadcasting. Finally, none of your payment information are stored nor filed. All transactions are entirely dealt with on our official banking partner (CREDIT MUTUEL) ploatform.
Commitment Nr 8: Information
oyoboo.com is commited to confirm and follow up any transaction intiated between you and oyoboo.com by mail.
Security
Data privacy
This website has been registered and comply with the French administrative authority that ensures the respect for the data privacy law (CNIL). Your personal information is only used to process your transactions and improve a customer service customised to your interests and preferences. We do not share your personal information with any outside parties.
You may exercise your right to have your personal information revised or deleted. In order to do so, please e-mail us at contact
oyoboo.com or use the contact form of our website.
Cookies
The use of cookies on our website offers our customers many conveniences. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational and purchase history. This information is stored on your own computer for no more than 6 days.
Vous pouvez aussi procéder à certaines modifications en allant sur le site dans la rubrique "Your account".
Secure Payment Policy
The on-line secure payment procedure (SSL) we apply uses the highest level of encoding authorised by the ruling authorities (128 bits).
The following logos attest of the guaranteed use of on-line secure payment procedures.
We are using the CYBERMUT system developped and managed by Crédit Mutuel
This insures double security:
Transcation privacy and Insurance.
Your transaction is directly encoded and the actual payment directly transfered and taken care of by the bank. Your banking data are never stored on OYOBOO or AGE iT servers. The latter are simply informed of the sound processing of the payment by the bank. The details of your purchase cannot be seen by and is never communicated to the bank. The bank is only made aware of the total amount of the transaction and of the transaction reference number.
Insurance.
Furthermore, you are insured against any risks relating to the transmission of your card number and misappropriation of the latter
If you have any question regarding the on-line secure payment policy, please do not hesitate to contact us by e-mail to contact
oyoboo.com* or through our on-line form.
Sponsoring/Godfathering
How to become a sponsor?
There are 2 ways to become a sponsor.
By sending your friends an e-mail:
You either go to the 'Sponsoring' section of the oyoboo.comand enter the e-mail addresses of your friends. Then click on 'Send'. All your friends will receive an e-mail inviting them to join oyoboo.com thanks to you.
You will be notified by mail if and when your friends subscribe to oyoboo.com.
By word of mouth:
You can also spread the word and advise your friends to log on and subscribe to www.oyoboo.com. Just make sure they enter your e-mail address beside the 'Your sponsor e-mail address' box when filling the registration form.
Why become a sponsor?
For the first time purchase of each of your 'sponsoree', you will get a €5 voucher to spend on oyoboo.com.
You could use an unlimited number of vouchers on one single order on oyoboo.com.
Contact us
By e-mail
Technical support : support
oyoboo.com*
Partnership : partnership
oyoboo.com*
Business development : sales
oyoboo.com*
Composition and music proposal : wasa
oyoboo.com*
Affiliates program : marketing
oyoboo.com*
* : make sure to replace '_NO-SPAM_' by '@' in the e-mail addresses
Contact form
You can also use our on-line contact form.
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